Give IT and operations teams a shared framework for delivering reliable services, improving workflows, and supporting business value consistently.
ITIL 5 Foundation for your team
The programme helps organisations improve service design, incident handling, change thinking, and operational consistency using a recognised service management lens.
Service consistency
Create common expectations around support, workflows, and operational quality.
Process improvement
Help teams simplify service delivery and reduce friction in handoffs.
Business alignment
Connect service activity more closely to value, outcomes, and customer expectations.
Key details to help your team review the schedule, delivery mode, and learning commitment.
A compact four-day format for fast upskilling.
Six hours per day with practical service management framing.
Focused learning for operations and service teams.
Flexible attendance for distributed teams.
Corporate Cohort
25th - 28th August, 2026
Role Relevance
Outcomes
The curriculum is framed to support business capability, not just individual awareness.
Useful for teams that need more consistency across service desks, operations, and management.
Participants explore practical service value concepts, not just abstract terminology.
A good fit for organisations improving internal IT support and service governance.
Gives teams a stronger foundation for reviewing and improving service quality over time.
Training delivers the most value when it supports the operational priorities your teams are managing right now.
Help teams understand how work, value, and responsibility fit together.
Reduce confusion across incidents, requests, and operational handoffs.
Support more thoughtful planning and execution around service changes.
Keep internal and external service outcomes tied to user experience and business needs.
These sessions are designed for working professionals, teams, and organisations planning targeted capability growth.
A fit for service desk and operations staff who handle requests, incidents, and changes.
Useful for leads building more reliable team workflows and service expectations.
Relevant for professionals responsible for improving service quality over time.
Need a team recommendation?
Use the form and we will help identify the right programme and delivery option.
Tell us about your team, preferred delivery mode, and timelines. The SLAMM training team will guide you on the best next step.
ITIL 5 Foundation for your organisation
We will help you confirm fit, attendance format, and the right next step for your team.