Course Description
Information Technology Infrastructure Library (ITIL) Foundation
Training Program for the ITIL Certification Exam
The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
IT Infrastructure Library (ITIL) is the most current version widely adopted for best practice framework for IT management. Acquiring the Foundation Certification portrays to the company the competency to improving the maturity of an IT organization and enhance IT service management within an organization. Holders of an ITIL Foundation certification are likely to require further guidance before being able to apply the ITIL practices for IT Service Management (ITSM) to professional projects or situations.
Learning Objectives
- Understanding the concepts, developments, functions, benefits and challenges of ITIL
- Understanding of Service Lifecycle approach and ITIL business strategy
- Building ITSM processes to achieve business excellence Integration and communications
- Recognizing the opportunities to build IT processes using ITIL
This course consists of the following seven modules.
- Module 1 – Introduction
- Module 2 – Service lifecycle
- Module 3 – Service management as a practice
- Module 4 – Key principles, models and concepts
- Module 5 – Lifecycle phases
- Modules 6 – Service capabilities
- Module 7 – Service management technology
Course FEATURES
- Business Influences and Associated Security Risks
- Risk Mitigation Planning – Strategies and Controls
- Security-Privacy Policies and Procedures
- Incident Response and Recovery Procedures
- Industry Trends
- Securing the Enterprise
- Assessment Tools and Methods
- Social Cryptographic Concepts and Techniques
- Enterprise Storage
- Network and Security Components-Concepts-Security Architectures
COURSE FEATURES
- Instructor led training with comfortable modern classroom
- Expert review of all ITIL Foundation topics by industry experts
- Hands-on labs with real ITIL tools such as ServiceNow & BMC to learn the products in-style
- Boost your confidence in Passing the Exams once
Certification
